Get help accessing

Update your web browser

Make sure your web browser is up to date and meets the iCloud system requirements.

You can get help if you need to update Safari, Firefox, and Chrome on your Mac, or Firefox, Chrome, and Internet Explorer on your Windows PC.

Turn on Cookies and JavaScript

If you go to and see an alert, you might need to turn on Cookies and JavaScript on your device.

You can get help managing Cookies and JavaScript on your iPhone, iPad, or iPod touch, and on your computer’s Help menu.

Clear your cache

If you see out of date or distorted content on, you might need to clear your computer’s cache. Caching is a feature automatically built into your computer that makes frequent visits to the same website or webpage faster.

If a website or webpage has been updated since your last visit, your browser sees the update and then loads the new content instead of the old cached content. In some cases, this doesn’t work as expected and your browser displays the old information instead.


You can clear your Safari cache when you follow these steps:

  1. Close any open Safari windows.
  2. Choose Safari > Preferences > Advanced.
  3. Select Show Develop menu in menu bar.
  4. Close the Advanced window.
  5. From the Safari menu bar, choose Develop > Empty Caches.

iPhone Repair Dallas
2629 N Stemmons Fwy
Dallas, TX 75207
Phone: (214) 810-0717
Hours: 10:00 am — 7:00 pm (Monday – Sunday)